Last updated: May 2026
These General Terms and Conditions (GTC) apply to all business relations between MyQuests Online Marketing (hereinafter referred to as "Agency") and its clients (hereinafter referred to as "Client"). They apply only if the Client is an entrepreneur, a legal entity under public law, or a special fund under public law.
Deviating, conflicting, or supplementary General Terms and Conditions of the Client shall only become part of the contract if the Agency has expressly consented to their validity.
Offers made by the Agency are non-binding and subject to change. A contract is only concluded when the Agency confirms the Client's order in writing (e.g., via email or project management tools) or commences execution of the order.
The specific scope of services (e.g., web development, SEO, consulting) is defined in the respective individual contract or order confirmation. The Agency is entitled to use subcontractors to fulfill its contractual obligations.
For development services, the Agency adheres to a "Zero-Defect Engineering" philosophy. However, absolute immunity from future browser updates or third-party API changes cannot be guaranteed.
The Client shall support the Agency in providing the agreed services. In particular, the Client shall provide all necessary information, data, texts, images, and other materials in a timely and structured manner.
Delays caused by the Client's failure to cooperate may result in adjusted timelines and potential additional costs.
All prices are net prices and do not include the applicable statutory value-added tax (VAT). Invoices are payable within 14 days of receipt without any deductions, unless otherwise agreed in writing.
The Agency reserves the right to request advance payments or issue partial invoices for completed project milestones.
Upon full payment of the agreed remuneration, the Agency grants the Client the non-exclusive, spatially and temporally unlimited right to use the work results created within the scope of the contract for the agreed purpose.
Source code (unless explicitly agreed as open-source deliverables) and proprietary architectural frameworks remain the intellectual property of the Agency, licensed to the Client for the duration of use.
The Agency is liable for intent and gross negligence. For slight negligence, the Agency is only liable in the event of a breach of a material contractual obligation (cardinal obligation). In this case, liability is limited to the foreseeable, typically occurring damage.
The Agency assumes no liability for the legal compliance (e.g., competition law, trademark law) of the marketing campaigns or websites created, unless expressly agreed otherwise in writing.
Both parties commit to treating all confidential information obtained during the business relationship as strictly confidential and not disclosing it to third parties without prior written consent.
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive place of jurisdiction for all disputes arising out of or in connection with this contract is Hamburg, Germany.